Payments, credits and refunds
A credit return inside Studio Pro is different from a payment refund to your card.
Pricing and confirmation
Packs and total prices appear in Credits and top-ups. No mandatory subscription is required. Review the credit quote before generating; options, duration and resolution affect it. Expired proposals require a new quote. Authorized agents can confirm within the limits you grant.
Failed jobs and adjustments
When a job reaches a terminal failure state, the system returns the applicable generation credits. A queued or running job is not a terminal failure. The ledger records reservations, usage and returns. Contact support with the job or payment ID for missing purchased options or duplicate charges. You do not need to generate again to complain.
Script, reference or creative changes may require a new paid generation. Recomposition reuses available assets with its own quote. A credit return is not a bank refund and does not establish that an AI provider has refunded its costs.
Withdrawal and consumer rights
We respect withdrawal rights provided by your country’s law. For EU or EEA consumers, the usual period is 14 days from conclusion of the distance contract. Notify soporte@obrasmart.pro or the provider’s registered address with an unambiguous statement; no particular form is mandatory.
Buying credits or accepting these terms does not by itself waive withdrawal rights. Exceptions for digital content or performed services require the specific legal conditions and consents. Any proportionate deduction for service already provided is made only where legally permitted. Remedies for defective content or services are separate from withdrawal.
Suggested notice: “I withdraw from my Studio Pro credit purchase on [date], payment reference [reference], in the name of [name], account email [email]. Request date: [date].” Do not send full card numbers.
Card refunds
Monetary refunds are reviewed against the reason, applicable rights and account transactions. Where due, they are processed to the original method unless a lawful alternative is agreed, with corresponding credit adjustments to prevent double refunds. Legal deadlines apply; the time to appear in your account also depends on Stripe and your bank. For issues outside statutory rights, support assesses individual cases without promising an automatic refund.
Automatic top-ups and cancellation
Authorization is optional, revocable and limited to the pack, threshold and monthly cap you accept. Review or disable future top-ups in Credits and top-ups. A payment already started may complete after disabling. Automatic top-ups do not remove statutory refund rights. If a card needs intervention, the app shows the pending status and a Stripe link where available.
Closing an account with a balance
Ask support to review the balance and pending payments before final closure. We do not offer unrestricted conversion of credits to cash or transfers between users; this does not limit legally required refunds or corrections of erroneous payments.